At jilliz, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming programme gives every Filipino player the tools, knowledge, and support they need to play smart.
Our Commitment
At jilliz, we take responsible gaming seriously — not just because it is required by PAGCOR regulations, but because we genuinely care about the wellbeing of every player on our platform. Whether you are spinning slots, dropping into a Tower game, joining a Bingo session in Manila, or trying your luck at live casino tables, jilliz wants your experience to stay fun, affordable, and completely in your control.
Online gaming is a form of entertainment, not a source of income. We encourage all our Filipino players — whether you are from Cebu, Davao, Quezon City, Makati, or anywhere else in the archipelago — to set personal limits, take regular breaks, and never chase losses. Gambling should never interfere with your daily responsibilities, relationships, or financial stability.
jilliz is strictly a platform for adults aged 21 years and above, in full compliance with Philippine law and PAGCOR guidelines. We use robust age verification during the registration process to ensure that no underage individual can access our games. If you believe a minor has gained access to a jilliz account, please contact our support team immediately at [email protected] (plain text — do not click).
Our responsible gaming tools are available to every registered jilliz player at no cost. From deposit limits and session time reminders to temporary breaks and permanent self-exclusion, we have built these features directly into your account dashboard so that help is never more than a few taps away.
Strict compliance with Philippine gambling age laws and PAGCOR regulations.
Round-the-clock help from our Filipino support team whenever you need it.
All responsible gaming features are completely free for every jilliz player.
All responsible gaming requests are handled with full discretion and privacy.
Built-In Safety Features
Every jilliz account comes equipped with a full suite of responsible gaming controls. Here is what you can activate right now, directly from your account dashboard — no waiting, no forms to print, no trips to the office.
Set a daily, weekly, or monthly deposit cap on your jilliz account. Once your chosen limit is reached, no further deposits are accepted for that period — giving you firm control over how much you spend. Limits take effect immediately and can only be decreased (never increased) without a mandatory 7-day cooling-off period.
Choose how long a single gaming session can last — 30 minutes, 1 hour, 2 hours, or a custom duration. When your session timer expires, jilliz will display a clear reminder and prompt you to take a break. This tool is especially useful for players in Manila and Cebu who find themselves gaming late into the evening.
Need a short break from gaming? Activate a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in to your jilliz account or place any bets. Your account balance and personal data remain safe and intact throughout the cooling-off period.
If you feel that your gambling is becoming a problem, self-exclusion is the most powerful tool at your disposal. Activating self-exclusion on jilliz blocks your account permanently or for a minimum of 6 months. During self-exclusion, you will not receive any promotional emails or offers, and re-registration is prevented for the full exclusion period.
jilliz sends periodic reality check notifications during your gaming sessions, showing you exactly how long you have been playing, how much you have deposited, and your net win or loss for the session. These honest, real-time snapshots help you stay grounded and make informed decisions about whether to keep playing or call it a day.
In addition to deposit limits, jilliz allows you to set a maximum net loss threshold per day, week, or month. The moment your net losses hit the limit you have chosen, gaming is paused automatically for the remainder of that period. This prevents the common trap of chasing losses — one of the most dangerous patterns in problem gambling.
Know the Warning Signs
Problem gambling does not always look obvious from the outside. It can creep up gradually — what starts as casual weekend gaming in Davao or a quick slot session after work in Makati can slowly shift into something that feels harder to control.
jilliz has partnered with responsible gaming advocates to help our players recognise the early warning signs. If any of the statements below apply to you or someone you know, we strongly encourage reaching out for support. You are not alone, and help is available.
Chasing Losses: You keep playing in order to win back money you have already lost, even when you know you should stop.
Borrowing to Gamble: You have borrowed money from family, friends, or through GCash loans specifically to fund your gaming sessions.
Hiding Your Gaming: You feel the need to hide how much time or money you spend gambling from the people closest to you.
Gambling to Cope: You turn to online gaming as a way to escape stress, anxiety, depression, or problems at work or at home.
Unable to Stop: You have tried to cut back or stop gambling but found yourself unable to do so, even when you genuinely wanted to.
Neglecting Responsibilities: Gaming is causing you to miss work, neglect your family, skip school, or fall behind on bills and financial obligations.
Self-Assessment
Answer these questions honestly. This is not a clinical diagnostic — it is a personal awareness tool designed to help you reflect on your gaming habits. No data is collected or stored.
Have you ever spent more money on online gaming than you originally planned to in a single session?
Do you often think about gambling when you are doing other activities — at work, with your family, or during meals?
Have you ever felt restless, irritable, or anxious when you tried to reduce or stop your gambling activity?
Have you lied to a family member, friend, or partner about how much time or money you spend on online gaming?
Have you ever had to ask someone — a family member, a barkada, or a colleague — to help you cover bills or debts caused by gambling?
Has gambling ever negatively affected your performance at work, your studies, or your relationships with the people you care about?
Do you find yourself gambling with money set aside for essential expenses — rent, food, load, or transportation — in the Philippines?
Have you ever felt that you needed to gamble with increasingly larger amounts of money in order to experience the same level of excitement or thrill?
Step-by-Step
Getting your responsible gaming settings up and running on jilliz takes less than two minutes. Here is how to do it.
Sign in to your jilliz account using your registered mobile number or email and your password.
Tap your profile icon in the top-right corner and navigate to "Account Settings" then "Responsible Gaming".
Select from Deposit Limits, Session Limits, Loss Limits, Cooling-Off, or Self-Exclusion and enter your preferred settings.
Confirm your selection via OTP sent to your registered Philippine mobile number. Your setting takes effect immediately.
Need help activating your responsible gaming tools? Our support team is available 24/7. Contact us at [email protected] (plain text only — not a clickable link).
External Support
jilliz fully supports PAGCOR's responsible gaming framework. Below are the key organisations and resources available to Filipino players who need guidance, counselling, or formal intervention support.
The Philippine Amusement and Gaming Corporation regulates all gaming in the Philippines and provides responsible gaming guidelines that jilliz strictly follows.
The Department of Health Philippines provides mental health support services and can connect players with licensed counsellors trained in addiction and gambling disorders.
The National Center for Mental Health (NCMH) operates a 24/7 crisis hotline in the Philippines. Their number is available on the NCMH official government website.
Gamblers Anonymous Philippines holds peer support group meetings in Metro Manila, Cebu, and Davao for individuals and families affected by problem gambling.
jilliz operates in accordance with PAGCOR's responsible gaming standards. We do not publish specific license numbers on this page, but all compliance documentation is available upon request through our support team. jilliz is committed to the PAGCOR Responsible Gaming Code of Practice.
Age Verification Policy
Philippine law, consistent with the PAGCOR regulatory framework, sets the minimum legal age for participation in casino-style gaming at 21 years old. jilliz enforces this requirement strictly at every stage of the player journey — from registration to first deposit, and on an ongoing basis throughout your time on the platform.
During registration, every new jilliz player must confirm their date of birth and submit a valid Philippine government-issued ID for KYC verification. Accepted documents include:
Accounts where the age verification process cannot be completed will be placed on hold until valid documentation is provided. Accounts found to belong to individuals under 21 years of age will be immediately closed and any funds held will be handled in accordance with our Terms & Conditions and applicable Philippine law.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor in your care has accessed jilliz, contact our support team without delay.
The minimum legal age to play at jilliz, as required by Philippine law and enforced without exception on our platform.
Responsible gaming is at the heart of everything we do at jilliz. Explore our full range of slots, bingo, Tower, Win Drop, and live casino games — all in PHP, with GCash deposits, fast payouts, and the peace of mind that comes from a platform that truly puts your wellbeing first. Must be 21 years or older to play.