jilliz FAQ – We've Got Answers

The minimum age to register and play on jilliz is 21 years old. This is in full compliance with Philippine law and PAGCOR regulations governing online gaming. We enforce this strictly — every new player must submit a valid government-issued ID during registration, and accounts found to belong to individuals under 21 will be permanently closed.

If you are a parent or guardian and believe a minor has accessed jilliz, please contact our support team immediately at [email protected].

No worries — resetting your jilliz password is quick. On the login page, tap "Forgot Password" and enter your registered mobile number or email address. You will receive an OTP or a reset link. Follow the instructions to set a new password. For security, choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. If you are still having trouble, our 24/7 support team is ready to help.

jilliz accepts the following Philippine government-issued IDs for KYC verification:

• Philippine National ID (PhilSys Card)
• Philippine Passport
• LTO Driver's Licence
• SSS or GSIS ID
• Unified Multi-Purpose ID (UMID)
• COMELEC Voter's ID
• PRC Professional ID

Make sure your ID photo is clear, well-lit, and shows all four corners of the document. Blurry or cropped images will be rejected and will delay your verification.

No. jilliz strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any balances being forfeited. If you have accidentally created a duplicate account, contact our support team right away to have it resolved without penalty.

jilliz supports a wide range of Philippine payment methods so you can fund your account easily from anywhere in the country — whether you are in Manila, Cebu, Davao, or Quezon City:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (PHP). No currency conversion fees apply for local deposits.

The minimum deposit on jilliz is ₱100 PHP for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 PHP. Over-the-counter deposits may have different minimums depending on the payment partner. There is no maximum deposit limit for verified accounts, though large deposits may require additional documentation for compliance purposes.

GCash and PayMaya deposits are instant — your jilliz balance is updated in real time as soon as the transaction is confirmed. Online banking transfers (BPI, BDO, Metrobank) typically reflect within 5 to 30 minutes during banking hours. Over-the-counter deposits may take up to 1 to 2 hours after the payment is made. If your deposit has not reflected after the expected time, contact our support team with your transaction reference number.

If your deposit did not go through, here are the most common reasons and what to do:

• Insufficient GCash/bank balance — check your e-wallet or bank balance before retrying.
• Daily transaction limit reached — GCash has a daily send limit; try a bank transfer instead.
• Session timeout — the payment window expired; start a new deposit request.
• Bank maintenance — some Philippine banks have scheduled downtime, especially on weekends.

If money was deducted from your account but your jilliz balance was not updated, do not panic — contact our support team with your GCash or bank transaction reference number and we will resolve it within 24 hours.

To withdraw from jilliz, go to your account dashboard and select Withdraw. Choose your preferred payout method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your withdrawal account name matches your jilliz registered name — mismatched names will cause delays. Your KYC verification must also be fully approved before your first withdrawal can be processed.

Withdrawal processing times at jilliz depend on your chosen method:

• GCash / PayMaya: Usually within 15 minutes, available 24/7.
• BPI / BDO / Metrobank: 1 to 3 business days depending on your bank's processing schedule.
• UnionBank / Security Bank: Typically same day if requested before 3:00 PM on a banking day.

First-time withdrawals may take slightly longer due to additional security checks. Subsequent withdrawals are generally faster once your account is fully verified.

The minimum withdrawal on jilliz is ₱200 PHP for GCash and PayMaya. For bank transfers, the minimum is ₱500 PHP. Daily withdrawal limits vary by account tier — standard verified accounts can withdraw up to ₱50,000 PHP per day via GCash. Higher limits are available for premium account holders. Contact support if you need to process a larger withdrawal.

If your jilliz withdrawal has been pending beyond the expected processing time, first check that your KYC verification is fully approved and that your withdrawal account name matches your registered name exactly. If everything looks correct, contact our support team via live chat or email at [email protected] with your withdrawal request ID. Our team will investigate and provide an update within a few hours.

jilliz offers a diverse and growing library of online casino games designed for Filipino players:

• Tower — A skill-meets-luck climbing game where you advance through levels to multiply your stake.
• Win Drop — A fast-paced drop game with multiplier zones and instant payouts.
• Bingo — Classic Philippine-style bingo with multiple card options and live draws.
• Slots — Hundreds of slot titles from top providers, including jackpot and megaways variants.
• Live Casino — Real-time live dealer games including baccarat, roulette, blackjack, and more.

New games are added to jilliz regularly. Check the homepage for the latest additions and featured titles.

Tower is one of jilliz's most popular original games. You start by placing a bet in PHP, then choose a difficulty level. Each level of the tower presents a grid of tiles — some are safe, some are traps. Click a safe tile to advance to the next level and increase your multiplier. You can cash out at any point to collect your winnings, or keep climbing for bigger rewards. The higher you go, the greater the risk — and the bigger the potential payout. It is a great game for players who enjoy a mix of strategy and excitement.

Yes — all games on jilliz use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot games are sourced from licensed providers whose RTP (Return to Player) percentages are independently audited. RTP values for individual slot titles are displayed in the game information panel before you play. jilliz's original games like Tower and Win Drop use provably fair algorithms, meaning the outcome of each round can be independently verified. We are committed to transparent and honest gaming for all Filipino players.

Absolutely. jilliz is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit jilliz.com on your phone's browser, log in, and start playing. The mobile interface is designed for smooth gameplay even on slower Philippine mobile data connections. For the best experience, we recommend using a stable WiFi or LTE connection.

jilliz offers a generous welcome bonus for new Filipino players on their first deposit. The welcome package includes a deposit match bonus credited directly to your jilliz account in PHP. To claim it, simply register, complete your KYC verification, make your first qualifying deposit, and the bonus will be automatically applied. Check the Promotions page on jilliz for the current welcome offer details, as bonus amounts and terms are updated regularly.

A wagering requirement (also called a rollover or turnover requirement) is the number of times you must play through a bonus amount before you can withdraw the winnings derived from it. For example, if you receive a ₱500 PHP bonus with a 20x wagering requirement, you need to place a total of ₱10,000 PHP in bets using that bonus before it becomes withdrawable as real cash. Different games on jilliz may contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Always check the specific bonus terms on the jilliz promotions page.

Yes — jilliz has a referral program that rewards you in PHP for every friend you successfully invite to the platform. To participate, find your unique referral link in your jilliz account dashboard and share it with your barkada. When your friend registers using your link, completes KYC, and makes their first qualifying deposit, you will receive your referral reward automatically. There is no limit to how many friends you can refer, so the more you share, the more you earn. Full program details are available on the jilliz Promotions page.

Free spins on jilliz are awarded as part of welcome packages, reload bonuses, and special promotions tied to specific slot game launches. When free spins are credited to your account, you will receive a notification via SMS or email. Navigate to the eligible slot game listed in your bonus details — the free spins will be automatically applied when you open that game. Winnings from free spins are credited as bonus funds and subject to the applicable wagering requirement before they can be withdrawn as real PHP cash.

jilliz uses industry-standard security measures to protect your account and personal information at all times:

• 256-bit SSL encryption on all pages and transactions.
• Two-factor authentication (2FA) via OTP for logins and withdrawals.
• Secure KYC verification — your ID documents are stored in an encrypted vault.
• Fraud detection systems that monitor for unusual account activity in real time.

We strongly advise all jilliz players to use a unique, strong password and never share their login credentials with anyone. Enable 2FA in your account settings for an extra layer of protection.

jilliz takes responsible gaming seriously and provides every registered player with a full suite of free safety tools accessible directly from the account dashboard:

• Deposit Limits — Set daily, weekly, or monthly caps on how much you can deposit.
• Loss Limits — Automatically pause gaming when your net losses reach a set amount.
• Session Time Limits — Define how long a single gaming session can last.
• Reality Check Alerts — Periodic reminders showing your session time and net result.
• Cooling-Off Period — Temporarily lock your account for 24 hours up to 30 days.
• Self-Exclusion — Permanently or long-term block your account if gaming is causing harm.

For more details, visit our dedicated Responsible Gaming page. jilliz also supports and follows PAGCOR's responsible gaming framework for all Filipino players.

To activate self-exclusion on jilliz, go to your Account Settings → Responsible Gaming → Self-Exclusion. Choose either a minimum 6-month exclusion or a permanent exclusion. Once confirmed via OTP, your account will be immediately blocked. During self-exclusion, you will not receive any marketing emails or promotional offers from jilliz, and re-registration using the same identity is prevented for the full exclusion period. If you are struggling with problem gambling, please also reach out to the National Center for Mental Health (NCMH) crisis line — details are available on the NCMH official government website.

jilliz operates in accordance with the gaming regulations and responsible gaming standards set by the Philippine Amusement and Gaming Corporation (PAGCOR). We comply with all applicable Philippine laws governing online gaming, including strict age verification (21+), KYC requirements, and responsible gaming practices. Players must be physically located in a jurisdiction where online gaming is permitted. jilliz is intended exclusively for adult Filipino players aged 21 and above.

jilliz handles all personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your information is collected solely for account verification, fraud prevention, and improving your gaming experience. We do not sell or share your data with unauthorised third parties. Your KYC documents are stored in encrypted secure servers with strict access controls. For full details on how we collect, use, and protect your data, please read our Privacy Policy.